Reschedule Policy:

• Rescheduling is allowed up to 3 hours prior to the slot time.
• A booking can be rescheduled only twice.
• Once rescheduled, the booking cannot be canceled.

Cancellation Policy:

• 0-3 hours prior to the slot: Cancellations are not allowed.
• More than 3 hours prior to the slot: 15.0% of the gross amount will be deducted as a cancellation fee.

Refund Policy:

• Once your cancellation request is processed, we will initiate a refund to your original method of payment.
• Refunds typically take 1-7 business days to process, depending on your payment provider.

Turf Policy:

• Eatables are not allowed inside the premises.
• Consumption of food, alcohol, and smoking inside the premises is prohibited.
• Yelling or shouting inside the premises is strictly prohibited. Unsolicited criticism, disruptive behavior, offensive language, obscene gestures, or poor sportsmanship will not be tolerated. All coaches, managers, players, officials, and spectators must be treated with respect regardless of age, race, creed, color, gender, or abilities.
• The booked slot timings must be strictly followed.
• Please report to the venue at least 5 minutes prior to the booked slot. Once your booking time is over, please exit the courts for the next booking.
• For corporate bookings, use the Inquire option or contact contact@criclite.co or +9180XXXXXXXX. Corporate bookings through the app will be canceled without prior intimation and without a refund.
• Prior permission from the venue is required to conduct tournaments or coaching. Use the Inquire option or contact contact@criclite.co or +9180XXXXXXXX for assistance. Bookings for tournaments and coaching through the app will be canceled without prior intimation and without a refund.
• 100% of the slot fee will be charged for cancellations of bulk bookings.
• The management is not responsible for the loss of personal belongings or any injuries caused during matches. You are responsible for your own belongings. Valuables such as expensive jewelry and electronic devices should not be brought to the Sports Centre. Insurance for your booked slot can be purchased at the checkout page. T&Cs apply.
• Use the dustbin to dispose of your waste. Littering could result in a permanent ban from the turf.
• Willful damage to the turf’s equipment or facility will not be tolerated. Any person(s) causing damage will be held accountable and charged accordingly. Do not lean or pull on nets and always respect the facilities and equipment provided.
• The venue reserves the right to discontinue any offer for any service or change its policies at any time without due notice.
• The venue reserves the right to refuse entry to anyone at their discretion. Failure to follow the above rules could result in suspension or termination of the player’s privilege to play, at the venue’s discretion.

Terms of Service:

By continuing, you agree to our terms of service.